DELIVERY

DISPATCH TIMES

We dispatch orders from Monday to Friday.

IN-STOCK FABRICS AND HABERDASHERY

We aim to dispatch in-stock orders within 5 working days but during the busy period, especially during sale, dispatch times can be longer.

Please note if your order contains Print on Demand or Print Your Own fabrics, your order will be dispatched when the POD/PYO fabrics are ready.

PRINT ON DEMAND and PRINT YOUR OWN

The turnaround for all in-house printed fabrics is 7-10 working days. On occasions turnaround may be longer.

 

SHIPPING OPTIONS

Domestic - United Kingdom

We ship all parcels to mainland UK by DPD and Royal Mail

The cost of shipping depends on the total weight of order:

Royal Mail 48 - usually 2 working days (excludes Sundays). During busy periods it can take up to 10 working days.

- up to 350g - £2.70

- up to 2kg - £3.80

DPD Next Day - next working day (excludes Saturday and Sunday)

- up to 5kg - £6.50

- 5kg - 30kg - £8.50

You will receive shipping confirmation and tracking number to the email you provided during checkout. You will have options to redirect the parcel, leave in safe place and more.

 

INTERNATIONAL SHIPPING

                                                                        

EU CUSTOMERS

Sadly we had to suspend shipping to EU countries. This decision is caused by high level of problems with custom clearance, lost parcels and duties and tax on import.

                                                                        

 WORLDWIDE SHIPPING (NON EU)

1) We ship from UK worldwide via DPD which often uses 3rd party shipping companies to deliver locally.

2) You will receive email notification with tracking number

3) The customer is responsible for ANY duty, custom charges and tax due on importing goods to your country.

4) You will receive email with link to pay any duty and taxes due on import.

5) The custom charges and tax is usually collected by local delivery company and these need to be paid before the parcel is delivered

6) Failure to pay custom and tax charges will result in parcel being returned to us at your cost. In those cases we can only refund the value of the goods minus the cost of return shipping.

SUPPORT

On occasions thing may go wrong with delivering your orders and we are always happy to help. If you need assistance please send us an email to hello@customfabrics.co.uk