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Custom Printing Terms and Conditions


Custom Printing T&Cs

IMPORTANT:
Please note that colours printed on fabrics will never look the same as on screen/monitor.
Colours will look different on different fabric bases.
Colours will look different printed with other printers.
We strongly recommend to order a sample of your own design here
Custom printed fabrics are non-refundable once the order has been placed.

Artwork:

  1. The artwork needs to be seamless and in 1:1 scale - which means if the file is for example 20cm x 20cm the print on fabric will have the same scale.
  2. The resolution of the file needs to be 300dpi. We will convert any lower resolution to 300dpi which will result in decrease in size.
  3. We accept the following file formats: jpg, ai, psd, tiff, pdf, png.
  4. The file needs to be in RGB colour profile, if the file is in different colour profile it will be converted to RGB and the colours may look slightly different than anticipated.
  5. By placing an order you confirm you have the right to use the artwork. We will not be held accountable for any breach of copyright of the artwork you provide.
  6. You can upload your artwork on the product page, once uploaded add to the basket. You can also send your artwork to hello@customfabrics.co.uk with your order number.
  7. For large files please use free service www.wetransfer.com and send your files to hello@customfabrics.co.uk. Please provide your order number when sending your files via WeTransfer.  

File Checking Options

For seamless patterns:
  1. Please Check My File & Send Scale Preview:
    • File checking service fee is £5 per file.
    • We will check if your file is seamless, resolution and create a scale preview.
    • You will receive an email with the scale preview.
    • We require you to confirm if the scale is right for you before fulfilling your order.
    • Failure to confirm will result in your order being delayed.
    • We can make 1 scale adjustment at no extra cost.
    • If there is a problem with your file, such as file not being seamless, file being too small or too low resolution, we can either accept a different file or help fix the file for you at additional cost.
    • File checking fees are non-refundable once your file has been checked.
    • If you choose this option but remove the file checking fee, your file will not be checked and will be printed as sent to us.

  2.  No File Check or Scale Preview Required 
      • If you need any alterations to the file for example: scale adjustment, please do not choose this option.
      • Your file will be printed as sent, we take no responsibility for any flaws or issues with your file.
      • You can choose this option if you have had your file printed with us before. In this case please provide us with the previous order number and we can print your file the same as before.

    For panels:

    1. Please Check and Resize My File:
      • If your file is small or low resolution we will enlarge it using AI technology. This technology adds extra pixels so your image may look slightly different.
      • Some files will not be suitable to be enlarged.
      • If your image is in a different ratio to your chosen size we will crop the image.
      • We will send you a preview of enlarged/cropped file for your approval. If your file is not suitable to be printed, cannot be enlarged then we will let you know and give you an option to send a different file.
      • File fees are non-refundable once your file has been processed.
      • If you choose this option but remove the file checking fee, your file will not be checked and will be printed as sent to us.

    2.  Please Print My File As Sent:
          • If you file is small it will be resized without enhancing the quality. Please note that this may result in blurry substandard quality of print.
          • Your file will be printed as sent, we take no responsibility for the quality of the print due to the size of the file.
          • You can choose this option if you have had your file printed with us before. In this case please provide us with the previous order number and we can print your file the same as before.

        For Heat Transfers (DTF):

        1. Check My File & Remove Background If Possible:
          • For best results the file needs to be on a transparent background. If possible we will remove the background. If not possible we will contact you to let you know the file is not suitable for printing.
          • For low resolution files, we will adjust the resolution to 300dpi and adjust the scale to your chosen size.
          • We will resize your file to fit into the dimensions of your chosen size without changing the aspect ratio of your file.
          • File fees are non-refundable once your file has been processed.
          • If you choose this option but remove the file checking fee, your file will not be checked and will be printed as sent to us.

        2. No File Check or Background Removal Required:
          • Your file will be printed as sent. If it has a white background it will be printed with such background.
          • For low resolution files, we will adjust the resolution to 300dpi and adjust the scale to your chosen size.
          • We will resize your file to fit into the dimensions of your chosen size without changing the aspect ratio of your file.

        Colours and Lengths

        1. Please note the colours on printed fabrics are likely to look different on screen then printed on fabric. It's due to various monitor settings. Colours may also differ on different fabric bases. Colours of each batch of printed fabric may differ slightly.
        2. Natural fabric bases for example Woven Cotton, Single Jersey, French Terry, Drill, Double Gauze are printed using Pigment Inks. This is most eco-friendly way of printing on textiles however it produces less saturated colours than other printing methods. Colours on these fabric will appear less saturated in comparison with reactive inks or sublimation inks.
        3. Organic Single Jersey - it has slightly brushes texture and the colours will appear less vivid than other natural fabric bases.
        4. All polyester fabric bases are printed with Sublimation Inks - the colours will appear vibrant and saturated. There is usually considerable difference in colours between Pigment printed fabrics and Sublimation printed fabrics.
        5. There may be 2-3 cm discrepancy between the length you ordered and printed fabrics. We strive for the fabric to be at least the length you order but on occasions the fabric may be 2-3cm short. This is due to the varying shrinkage between the batches.
        6. The fabric base we print on may be subject to change.

        Samples

        We strongly recommend to order a sample of your own design here

        If you'd like to order a sample pack of all the fabric bases we print on please order here.

        Place an Order:

        Once you place an order on the website and upload your artwork when placing an order. You can also send your artwork to hello@customfabrics.co.uk with your order number.

        Please make sure you give your order number in the email. Failure to provide the order number may result in a delay.

        Turnaround:

        1. The turnaround for custom printing is approximately 7-10 working days from the day you place your order. Working days are Monday to Friday.
        2. Please note the turnaround times are subject to change.
        3. If your order contains various bases the turnaround may be longer.
        4. Please note there may be delays with your order that are outwith our control. We will keep you updated via email.

        Delivery:

          1. Your order will be dispatched via your choice of courier. We currently offer DPD courier for next day delivery or via Royal Mail.
            1. You will receive and email and text with notification of the dispatch and tracking number.
              1. It is your responsibility to provide accurate address, and to receive or reschedule missed delivery.
                1. In case of missed delivery the tracking will provide information where to collect your parcel from. If the parcel hasn't been collected and is returned to us we will charge additional shipping or refund only cost of fabrics.
                  1. If your parcel is returned to us due to address error we will charge an additional postage.
                    1. In case of any problems with delivery please contact us on hello@customfabrics.co.uk and we will do our best to help.

                      Returns and Refunds:

                      1. Custom printed fabrics with your own design are not refundable.
                      2. Please note that orders are non-refundable if the reason is the printed fabric is not as you expected.
                      3. Please order a sample first to make sure the printed fabric is suitable for you.
                      4. Please note that, on occasion, very small white dots may occur on the print. This is normal for digital fabric printing and is not considered a flaw.
                      5. In case of any problems with your order please let us know via email to hello@customfabrics.co.uk and we will do our best to resolve it.
                      6. We thoroughly check the fabrics before dispatch but if you received the fabric that is flawed or faulty we will offer you following options: partial refund depending on scale of the flaw or in case of major flaws or faults we may offer you a reprint.
                      7. In case of issues resulting in full refund of your order after the fabric has been printed we reserve the right to sell the fabric printed with your design to recuperate the costs occurred.